Frequently Asked Questions
Searching Listings

Q: HOW ARE SEARCHES PERFORMED?
A: Our searches look for gyms and other fitness centers in our database in the geographic region you select. Search results may be filtered according to any search criteria you specify. Our database is built from listings added by fitness centers and publicly available information. Our Advanced Search feature uses Google Maps technology to display fitness centers meeting your search criteria on an easy-to-use map.

Q: WHAT TYPES OF FITNESS FACILITIES ARE LISTED HERE?
A: We host listings from gyms and health clubs, athletic and sports clubs, racquet clubs, hotel gyms, personal training studios, aerobics studios, day spas, pilates studios, women-only gyms, rehabilitation centers, and martial arts and boxing/kickboxing studios.

Q: HOW DO I SELECT MULTIPLE SEARCH OPTIONS?
A: Hold down the "Ctrl" key while clicking selections in the option boxes.

Q: WHY ARE THERE NO OR VERY FEW SEARCH RESULTS?
A: You may have applied overly restrictive search criteria or selected a geographic location in which there are no fitness facilities registered with us. Relax your search criteria and/or specify a different geographic location and try again.

Q: WHAT DOES "DAILY GUEST RATE" MEAN?
A: This is the amount a gym or other fitness facility charges non-members to use their facilities for the day. This figure may be of particular importance to travelers who want to stay fit at a full-service gym while on the road.

Q: WHAT DO THE "AND" AND "OR" OPTIONS MEAN?
A: "AND" searches allow users to specify exactly what they are looking for by requiring listings to meet all specified criteria. "OR" searches are more flexible because they only require listings to meet one or more of the specified criteria. For example, a search seeking an indoor track AND an outdoor track will yield far fewer results than a similar search seeking an indoor track OR and outdoor track. It is recommended that you use the "OR" option unless you are very particular about what you are looking for.

Q: HOW ARE SEARCH RESULTS ORDERED?
A: You may have noticed that our search results do not always appear in alphabetical order. This is because fitness centers offering coupons in their listings may bid for placement in our search results.

Q: HOW ARE RATINGS COMPUTED?
A: Any visitor to our site may submit a review on a fitness center based on his/her experience there, along with their suggested rating. These review ratings are averaged to give a rating from one to five stars.

Q: HOW DO I REDEEM COUPONS?
A: Simply click on the coupon's link in a fitness center's listing, fill out and submit the form, and print the resulting page containing the valid coupon. Ensure compliance with the coupon's terms and conditions before presenting the coupon to the fitness center's front desk staff for redemption.

Q: WHAT IS THE DISTANCE FROM MY LOCATION TO FACILITIES IN THE SEARCH RESULTS?
A: This distance would only be an estimate based on the center coordinates of the city or zip code you specified. To get an accurate measurement, you would have to enter a specific address as a starting point. Requiring our users to enter this additional information would unnecessarily complicate the search process while providing little realizable benefit to you. We encourage you to follow the links to map/directions in the search results and allow Mapquest to calculate exact distances for you if necessary.

Passport Program

Q: WHAT IS THE PASSPORT PROGRAM?
A: We know how difficult it can be to work out on business trips or vacation, so GymPost makes it easy for frequent travelers to stay in shape while on the road through our Passport Program. Designed to save you money, the Passport entitles you to discounts on daily guest fees charged by gyms and health clubs other than your own.

Q: WHICH FACILITIES PARTICIPATE?
A: If you want to know if your gym participates in the Passport Program network, simply ask the front desk staff. To find other participating gyms, health clubs, etc., look for the GymPost logo next to the facility names in our online search results. Only gyms, health clubs, athletic clubs, and women-only gyms are currently allowed to join the Passport network.

Q: HOW MUCH WILL I SAVE?
A: This varies from facility to facility, although your actual savings may be easily calculated. In our online search results, click on a participating facility's name (as indicated by the adjacent GymPost logo) to view the listing details. If a guest fee is specified, simply subtract the Passport rate from this figure to yield your savings.

Q: HOW DO I GET A PASSPORT?
A: To get a passport you must be a member of a participating fitness facility or a GymPost member. Just ask the front desk staff or check online at GymPost.com to see if your gym participates. If so, they can issue you a Passport sticker to be affixed to your membership card (be sure not to place the sticker over barcodes, etc.). GymPost members are automatically enrolled in the Passport Program upon registration.

Q: WHAT ARE THE RESTRICTIONS?
A: To qualify for the Passport discount, you must be greater than 75 miles from your home area or fitness facility that you regularly attend. You may be asked to prove this by the facility from which you are seeking a discount. Items commonly used to show that you are from out of town include drivers' licenses, gym membership cards (if geographic location is evident), travel itineraries, etc. Acceptable proof of residency varies with each facility, so you should call ahead to inquire.

Adding a Facility

Q: WHO CAN LIST A FITNESS CENTER HERE?
A: Managers and marketing directors, or any employee with proper authorization may create a listing. We currently accept listings from the following types of facilities:

Members who want to share their experience at a particular gym or other facility may add a basic listing to our database along with their review of the facility. Note that we do not accept listings for in-home trainers since we are a location-oriented search service.

Q: HOW DO I LIST MY FACILITY WITH GYMPOST?
A: Simply complete the online registration form and your listing should be posted within 5-7 business days if approved. You may also download and complete our mail-in registration form. Mail-in registrations incur a $10 processing fee and require additional time to be processed.

Q: CAN I LIST MULTIPLE FITNESS FACILITIES?
A: Yes. After you create your first Premium listing, you may log in to add another listing at any time. Please note that all listings you post will be accessible with one user ID/password combination. This is not recommended if the individual facilities are intended to manage their own listings.

Q: CAN I MAKE CHANGES TO MY LISTING ONCE I HAVE REGISTERED?
A: Absolutely. Log in anytime to change your listing info, swap/add photos, change your password, add a new listing, view/reset your hit counter, and manage your account.

Q: I GET AN ERROR ABOUT A DUPLICATE LISTING. WHAT DOES THIS MEAN?
A: The facility you are trying to list appears to already exist in our database. Verify that the address and contact information for the facility you are trying to list is correct. If you are trying to create a Premium listing to overwrite a Basic listing, log in and follow the link to upgrade your Basic listing to a Premium listing. If this does not resolve the issue, send us an email explaining your situation and we will investigate the problem.

Q: HOW MUCH DOES IT COST TO LIST MY FITNESS FACILITY HERE?
A: Absolutely nothing! However, if you want to take advantage of our lead-generated service and higher placement in our search results, you will want to place a bid for leads. Your bid is the amount you choose to pay for each lead the coupons in your listing generate for you. The more you bid, the higher your placement in our search results your listing will appear. You may also specify a limit on the amount your account can be billed each month if you choose to bid for leads.

Q: HOW WILL I BE BILLED?
A: We have a monthly billing cycle that ends on the last day of each month. We will email your bill shortly after the billing cycle ends.

Q: WHAT PAYMENT METHODS ARE ACCEPTED?
A: We will accept checks, money orders, Visa, MasterCard, American Express, and Discover. You may pay online from your Control Panel or mail payment to us. Please do not send cash.

Your Listing

Q: WHO CAN ACCESS MY LISTING?
A: Anyone with a connection to the internet can access the listing information you post here.

Q: WHAT INFORMATION CAN I SPECIFY IN MY LISTING?
A: You are required to include basic contact information such as address, phone number, and email. You may also specify extensive additional information including amenities, services, equipment, facility size, membership, hours of operation, pricing, coupons/promotions, photos, and any other information you want our users to know.

Q: HOW DO I UPDATE MY LISTING/PHOTOS?
A: Simply log in to change any information in your listing.

Q: HOW DO I ADD COUPONS TO MY LISTING?
A: Log in and click on the Coupon Wizard advertisement or the listing's "Edit" button on the Control Panel desktop. Follow the instructions on the screen to create fully customizable coupons.

Q: AM I REQUIRED TO UPDATE MY LISTING?
A: Yes. You are responsible for maintaining your listing current. Please report any changes in prices, promotions, equipment, services, etc. by logging in and updating your listing. Failure to maintain your listing current may result in de-listing and forfeiture of any dollar amount paid in excess of that corresponding to the time your listing was actually posted.

Q: WHY ARE THE CHANGES I MADE NOT APPEARING IN THE SEARCH RESULTS?
A: Some information you change will be updated automatically while other details require review by our staff prior to posting. In general, changes to free form text and new photos require approval/reformatting prior to posting, which can take up to 4 working days.

Q: WHY DO THE PICTURES I SUBMITTED APPEAR DIFFERENT IN THE SEARCH RESULTS?
A: We convert all images to jpeg format and crop them as necessary. The thumbnail images that accompany your listing may only show a portion of the total picture. Clicking on the thumbnail to enlarge the image will display the entire reformatted/cropped image in the browser window.

Q: HOW LONG UNTIL MY LISTING IS POSTED?
A: Please allow our staff about 4 working days to review your listing before posting it on our site.

Q: HOW CAN I MAKE MY LISTING STAND OUT?
A: Read our tips for ways to improve your listing.

Q: WHAT IS AN "EMPHASIS" AND WHY CAN I ONLY SPECIFY 4 OF THEM?
A: Emphases allow you to specify which attributes you feel contribute most significantly to the appeal of your fitness facility. For example, if a user specifies free weights as a search emphasis and you have an outstanding selection of free weights, your listing would be returned in the results. This is equivalent to the user saying "I want a gym with a good selection of free weights", which is different from "I want a gym with free weights". The emphases you select are not explicitly stated in your listing and are only employed in matching your listing with our search query. We must naturally place a limit of the number of emphases you may specify to prevent you from claiming all emphases.

Q: HOW DO I CHANGE MY RATING AND HOW IS IT COMPUTED?
A: Members of our site may submit reviews on your facility based on their experiences there, along with star rankings. These rankings are averaged to give a rating from one to five stars. You cannot change your rating directly, but may aspire to increase a poor rating it through corrective actions taken in response to constructive criticism.

Q: I DELETED MY LISTING, SO WHY DOES IT STILL APPEAR IN THE SEARCH RESULTS?
A: Per the user agreement, the basic public information about your facility and any reviews are retained even after you delete your listing.

Q: HOW DO I RENEW MY LISTING?
A: Prior to expiration of your listing, you will receive notification that your listing is about to expire and will be given the option to renew for 6, 12, 18, or 24 months. Renewal payment must be remitted at this time.

Q: HOW DO I CANCEL MY LISTING?
A: You may delete your listing at any time by logging in and following the appropriate link(s). If you remove your listing before the end of your listing agreement, you will NOT be refunded any amount paid in excess of that corresponding to the time your listing was actually posted. If you cancel before your trial period is over, you have no financial obligation to us.

Fitness Center Reviews

Q: HOW DO I SUBMIT A USER REVIEW?
A: You must have attended the facility you wish to review at least once, although we recommend an optimal minimum of three times. Simply find the facility you wish to review by performing a search of our database and follow the appropriate links. You will be required to log in as this feature is only available to our members. If the facility you wish to review is not listed, you may create a listing for it. Your review must be approved by our staff prior to posting.

Q: WHO MAY WRITE A REVIEW?
A: Reviews may be written by any registered user of this site. Reviews of fitness facilities must never be written by their employees, owners, or associates. Facilities found or suspected to be in violation of posting an illegal review may be de-listed without notice or refund.

Q: WHAT HAPPENS TO MY REVIEW AFTER IT IS SUBMITTED?
A: You will receive an email requesting that you confirm your review. Simply click the included link and your review is submitted. All reviews are examined by our staff prior to posting. This process may take several days. Upon approval and after necessary editing, your review will be posted in the public domain. All reviews become the intellectual property of GymPost upon submission.

Q: HOW LONG WILL MY REVIEW BE POSTED?
A: All reviews are posted for a maximum of one year and may be removed sooner if found obsolete.

Q: CAN I REMAIN ANONYMOUS?
A: Absolutely. Your name will not appear on our site unless you so desire.

Q: WILL I RECEIVE CREDIT FOR MY REVIEW?
A: Yes. You may elect to have your name accompany your review on our site. All reviews, however, become the intellectual property of GymPost upon submission.

Q: HOW MANY REVIEWS MAY I SUBMIT?
A: There is no limit to the number of reviews you may submit, but you are only allowed two reviews per facility. In general, a second review on one facility should serve as an update to a previous review that may be outdated.

Q: WHY DO YOU REQUIRE MY EMAIL ADDRESS?
A: Before a review can be approved, you must respond to a confirmation email by clicking on an included link. This security measure helps protect the integrity of our review authors. We will not use your email address for any other purpose or provide it to third parties.

Q: HOW DO YOU ENSURE THE INTEGRITY OF REVIEW AUTHORS?
A: We have several methods in place to ensure that individuals cannot abuse our review feature: